Have you ever been in one of those situations where you need to resolve a Customer Services problem….online?
On the screen, you find a list of generic options. Is your query about: a, b, c or d?
Well actually…it’s not really about any of the above. You scroll around, searching for more information. Aren’t there any other options…? Like Option e? Or f?
Ok, you think…I’ll give them a call instead. I need to speak to an ‘actual’ person about my own particular, unique situation.
So you scroll through every inch of the website, with a magnifying glass, only to find that there is no mention of a telephone number anywhere. Strange that. There’s just a tab that says: “Need help? Click Here.”
So you click on the tab..and you’re instantly pinged back to EXACTLY THE SAME LIST OF GENERIC OPTIONS YOU STARTED WITH!
I know, I’m writing in capitals, and that’s bad ‘netiquette’. But, this sort of thing makes me want to tear out the tresses from mine very own head!
But it also makes me really, really glad about this verse in Hebrews:
Let us therefore come boldly to the throne of grace, that we may obtain mercy and find grace to help in our time of need – Hebrews 4:16 (NKJV)
Wow! Even though God, the Almighty, Maker of Heaven and earth, dwells in unapproachable light (1 Tim 6:16), I have complete access into His presence.
I do not need a customer reference number. I dont need to register before I can talk to Him. I’ll never be put on hold or locked out because I can’t remember my password!
He is not some indifferent, unsympathetic bod on the end of a phone, whose attitude towards me is: “hey, don’t ask me, I just work here!”
I have a Great High Priest who is able to sympathise with my weaknesses (Hebrews 4:14-15). He is for me, and not against me. He’s on my side. He knows me inside out and upside down, as an individual.
He knows me by name! (John 10:3)
He formed me. He knows when I sit down and when I rise up. He knows my thoughts from afar and is familiar with all my ways. (Psalm 139)
Matthew 10:30 tells me: “But even the hairs of your head are all numbered.”
God doesn’t keep us at arms length, He says come to me! Come if you’re thirsty. Come if you’re weak. Come if you’re weary and heavy laden. Come BOLDLY before the throne of Grace, to obtain mercy and help in time of need.
Praise God, by the blood of Jesus, I have 24-7 access to my Father in heaven.